As the creator and AI landscape continues to evolve, we’ve made the decision to wind down public access to Spotter Studio and pivot the product to internal usage to better align with our other offerings for creators.
We know this news brings questions. Below you’ll find answers to the most common ones about Spotter Studio winding down public access. We’ll continue to update this page as new details are confirmed.
Q: What does “winding down” mean for me as a member?
A: It means Spotter Studio will no longer be publicly accessible after October 31stand members will no longer be charged for their subscription. You’ll have a window of time to download your projects and chat history before the Spotter Studio winds down publicly.
Q: Can I still log into Spotter Studio?
A: Yes, until October 31st. You’ll be able to access your projects and your chats. You can download your project and chat information at the bottom left hand corner near your profile picture.
Q: How can I download all my ideas and projects inside Spotter Studio?
A: You will have the ability to download your data (Projects and Chats). You can download your project and chat information at the bottom left hand corner near your profile picture.
Projects are exported as a CSV file that opens in Excel, Google Sheets, or Apple Numbers, while chats are downloaded as a ZIP file containing one Markdown (.md) file per chat that can be viewed in any text editor or Markdown viewer. For example, you can upload the MD file to ChatGPT and ask ChatGPT to render the file. Downloading chats can take a few minutes to process.
Q: Will I receive a refund for my paid plan?
A: Absolutely. We intend to provide you a prorated refund, meaning you’ll receive money back for the unused portion of your current subscription. Refunds will be automatically issued to the card on file by October 31st and may take 2-3 business days to appear, depending on your bank or payment provider.
Q: How will my prorated refund be calculated for my Spotter Studio subscription?
A: Your refund will be based on the unused portion of your subscription at the time of shutdown. This is called a prorated refund, meaning you’ll only pay for the time you actually used Spotter Studio.
For Monthly Members ($49/month):
For example, if you were billed on October 10 and Spotter Studio shuts down on October 31, you’ll receive a refund for the unused 10 days equaling approximately $15–$20, depending on your billing cycle.
For Annual Members at a Discount ($99/year):
Refunds will be calculated by the number of days remaining in your annual plan at the time of shutdown. For example, if you have 100 days left, you’ll receive roughly 100/365 × $99 = about $27.
For Annual Members ($299/year):
Refunds will be calculated by the number of days remaining in your annual plan at the time of shutdown. For example, if you have 100 days left, you’ll receive roughly 100/365 × $299 = about $82.
All refunds will be automatically processed by October 31 to the card on file and may take 2–3 business days to appear, depending on your bank or payment provider.
Q: What if I don’t receive my refund?
A: Please contact [email protected] with your registered email and payment confirmation so our team can assist you directly.
Q: Can I share feedback about my Spotter Studio experience?
A: We’d love that. Please email [email protected]. Your insights help us shape what’s next.